21.Product Quality and Safety
Amusement ride failure will not only affect the operator's revenue, but might also directly cause physical harm to riders. Therefore, high product safety standards is one of Brogent's core philosophies. In addition to high standards for quality and performance to achieve the goal of customer satisfaction, we also focus on benefiting customers, shareholders, employees, and society when developing simulator rides. In the product life cycle, all stages from design, manufacturing, installation, delivery, to maintenance are closely linked according to department responsibilities and are indispensable.
Before carrying out projects on site in various countries, personnel on business trips must meet on-site construction safety training requirements to strengthen the safety concepts of personnel, and thereby reduce on-site construction safety risks. After equipment is installed and tested, equipment operation training is provided and a list of trained personnel is obtained. We ensure that all operating personnel are familiar with the process before operation to provide riders with a safe and smooth experience.
Quality Management PDCA Solution
We optimized the electric cylinder assembly process, and used PDCA for quality management to improve the electric cylinder bearing heating method. The bearing assembly pass rate increased from 90% in 2022 to 97%. We established a SOP for the process in 2023 and implemented internal training, which increased the bearing assembly pass rate to 99% and above, shortened the heating time, and improved efficiency by 50% and above. It was a successful optimization that achieved energy conservation and carbon reduction, better efficiency, and fewer working hours.
Certification Management
Brogent has established the Product Quality and Safety Management Regulations to ensure all its products meet the quality requirements and safety standards at all production stages. All hardware has obtained global certifications (ASTM, UL, GB, and TÜV) and all software has been strictly tested at all development stages to ensure its quality. Management quality is tested for each software development stage, and high quality products and high-end technologies are created through strict management measures. Furthermore, we strengthened the records and management of certification documents, and report the Company's quality management process to the government and certification authority through detailed records.
For newly developed small simulator rides, Brogent proactively collects usage specifications (such as CE certification) before building them in theme parks, shopping malls, and indoor and outdoor amusement parks, and carries out electromagnetic compatibility testing (EMC) verification for electrical equipment when planning material certifications and selecting materials for production. As the product line expands, Brogent considers the differences between regulations in various countries and introduced relevant regulations to enhance the safety of equipment in its design, manufacturing, maintenance, and use in accordance with customer requirements for certification procedures in order to meet the requirements of each country for amusement ride equipment.
